Support

As with any software, most issues and questions that arise can be solved using the help and documentation provided with the application, together with the selected links below. For SMART users who are unable to resolve an issue, we request they follow the steps below to resolve any issues:

  1. Carefully document the issue in as much detail as possible (including screenshots, if possible). It is much easier for others to help you if you precisely record any steps to reproduce your issue and any error message you receive.
  2. Contact your organization’s SMART Super User(s) for assistance.

Other options for assistance include:
Additional SMART Production Release Resources

SMART 5 Resources

  • SMART 5 Technical Training Manual (September 2017) [download PDF] [download MS-Word file]
  • SMART 5 Support Materials (September 2017) [download]
  • SMART 5 Demo Database (September 2017) [download] note: the software also comes with a database by default titled “SMART-Example Conservation Area”.
  • SMART 5 Default Data Model (September 2017) [download]
  • A Guide to Getting Started With SMART (English | French | Spanish)

SMART 4 Resources

  • SMART 4.1.0 Production Release Technical Training Manual (Feb 2017) [download PDF] [download MS-Word file]
  • SMART 4.1.0 Production Release Support Materials (April 2017) [download]
  • SMART 4.1.0 Production Release Demo Database (Feb 2017) [download] note: the software also comes with a database by default titled “SMART-Example Conservation Area”.
  • SMART 4 Production Release Default Data Model (Feb 2017) [download]

SMART 3 Resources

  • SMART 3.3.1 Production Release Technical Training Manual (September 2015) [download PDF] [download MS-Word file]
  • SMART 3.3.1 Production Release Support Materials (May 2016) [download]
  • SMART 3.3.1 Production Release Demo Database (May 2016) [download] note: the software also comes with a database by default titled “SMART-Example Conservation Area”.
  • SMART 3.3.1 Ecological Records Plug-in support material (May 2016): [Technical Training Manual]; [Support Files]
  • SMART 3.2.1 Production Release Technical Training Manual (September 2015) [download PDF] [download MS-Word file]
  • SMART 3.2.1 Production Release Support Materials (September 2015) [download]
  • SMART 3.2.1 Production Release Demo Database (September 2015) [download] note: the software also comes with a database by default titled “SMART-Example Conservation Area”.
  • SMART 3 Production Release Technical Documentation (May 2014)[System Design]
  • SMART 3 Production Release Default Data Model (May 2014) [download]
  • SMART 3.2.1 Ecological Records Plug-in support material (September 2015): [Technical Training Manual] [Support Files]

SMART Training Materials in Other Languages

  • SMART 2 French Technical Training Manual (May 2014) [download]
  • SMART 2 French Support Materials (May 2014) [download]
  • SMART 2 French Standard Data Model (May 2014) [download]
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